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Features of the Pega Constellation design system

  • Module

    Features of the Pega Constellation design system

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Module

    Features of the Pega Cosmos design system

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Full Case Views

Grouping fields in Views

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Identifying duplicate Cases

Implementing and deploying Pega Care Management

  • Module

    Implementing and deploying Pega Care Management

    6 Topics

    55 mins

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Implementing Interaction Framework

Integrating applications with Pega Robot Manager

  • Module

    Integrating applications with Pega Robot Manager

    3 Topics

    35 mins

    Pega Robot Manager 8.5.3 Visible to: All users
  • Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...

Intelligent recording of automations

  • Module

    Intelligent recording of automations

    4 Topics

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

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