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Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Challenge
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tasks
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
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Challenge
Leveraging Insights
2 Tasks
5 mins
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Challenge
Linking Cases and Case Types in Constellation applications
4 Tasks
35 mins
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Linking Knowledge articles to service cases
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Challenge
Linking Knowledge articles to service cases
4 Tasks
5 mins
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Localizing a UI form
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Challenge
Localizing a UI form
3 Tasks
45 mins
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing content
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Challenge
Managing content
3 Tasks
10 mins
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U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...
Managing data with Toolbox
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Challenge
Managing data with Toolbox
5 Tasks
30 mins
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The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...
Managing Deployment levels and packages
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Challenge
Managing Deployment levels and packages
5 Tasks
30 mins
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MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...
Managing deployment packages in Pega Robot Manager
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Challenge
Managing deployment packages in Pega Robot Manager
4 Tasks
30 mins
Pega Robot Manager 8.8 -
MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...