Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...