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Training a topic model to improve email routing
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Challenge
Training a topic model to improve email routing
5 Tasks
20 mins
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U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
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Challenge
Training the email bot to understand topics
1 Task
15 mins
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Troubleshooting a Pega Platform application
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Challenge
Troubleshooting a Pega Platform application
1 Task
20 mins
Pega Platform '24.1 -
As part of processing an Assistance Request Case, the Roadside Assistance application copies the services total from the child Services Case to the...
Updating a dialog
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Challenge
Updating a dialog
1 Task
15 mins
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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Challenge
Updating a Knowledge Buddy
5 Tasks
5 mins
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating existing actions
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Challenge
Updating existing actions
8 Tasks
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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Challenge
Updating existing actions in bulk
7 Tasks
25 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Updating the customer composite
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Challenge
Updating the customer composite
2 Tasks
5 mins
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You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...
Use Case - Adding a new property to an existing entity
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Challenge
Use Case - Adding a new property to an existing entity
2 Tasks
15 mins
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After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...
Use Case - Configuring 1:1 Always-on outbound schedule
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Challenge
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tasks
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...