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Simulating a weather service response

Simulating the truck rating response

  • Challenge

    Simulating the truck rating response

    5 Tasks

    30 mins

    Pega Platform '23 Visible to: All users
  • When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...

Splitting events into multiple streams

  • Challenge

    Splitting events into multiple streams

    4 Tasks

    20 mins

    Pega Platform Visible to: All users
  • In the Sample application, the Sample-Data-SplitJoin Class is created for the exercise. The Class uses the following data structure:

    ...
    Field Type

Streamlining work with Assisted Sign-On and Start My Day

  • Challenge

    Streamlining work with Assisted Sign-On and Start My Day

    7 Tasks

    20 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • The Robotic Banking company plans to streamline work by allowing its workers to automatically open and log in to everyday work applications and web...

Suggesting a reply based on email content

Suggesting a service case using Customer Decision Hub

Suggesting an open complaint case

  • Challenge

    Suggesting an open complaint case

    3 Tasks

    5 mins

    Visible to: All users
  • MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

Testing engagement policy conditions using an audience simulation

Testing a decision strategy

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