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Access control
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Module
Access control
5 Topics
1 hr 5 mins
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Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Application security
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Module
Application security
7 Topics
1 hr 25 mins
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Learn how to authorize users to define roles and assign privileges to members of an access group.
Attribute-based access control
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Module
Attribute-based access control
5 Topics
1 hr 5 mins
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Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.
Implementing service requests
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Module
Implementing service requests
3 Topics
20 mins
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Organizing and managing access to case attachments
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Module
Organizing and managing access to case attachments
3 Topics
25 mins
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Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...
Pega Customer Service Case Management Edition introduction
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Module
Pega Customer Service Case Management Edition introduction
3 Topics
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Role-based access control
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Module
Role-based access control
5 Topics
55 mins
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Learn how to authorize users to define roles and assign privileges to members of an access group.
Securing and auditing data
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Module
Securing and auditing data
2 Topics
25 mins
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Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track actions...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
Pega Customer Service 8.8 -
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...