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2 hrs 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
1 hr 25 mins
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
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