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Updating a dialog
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Challenge
Updating a dialog
1 Task
15 mins
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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Challenge
Updating a Knowledge Buddy
5 Tasks
5 mins
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating existing actions
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Challenge
Updating existing actions
8 Tasks
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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Challenge
Updating existing actions in bulk
7 Tasks
25 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Updating the customer composite
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Challenge
Updating the customer composite
2 Tasks
5 mins
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You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...
Using a database index for report performance
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Challenge
Using a database index for report performance
3 Tasks
1 hr 30 mins
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MDC wants to investigate the impact of expanding its revenue reporting capability to include filtering on cities that start with a certain string...
Using a scorecard for action-level suitability
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Challenge
Using a scorecard for action-level suitability
3 Tasks
25 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business wants to...
Using a scorecard for group-level suitability
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Challenge
Using a scorecard for group-level suitability
3 Tasks
20 mins
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business...
Using behavioral data as predictors
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Challenge
Using behavioral data as predictors
4 Tasks
10 mins
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U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...
Using breakpoints and diagnostic logs
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Challenge
Using breakpoints and diagnostic logs
3 Tasks
20 mins
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The CRM application does not require a user name or password to access the data. As a result, the project documentation requires writing a log entry...