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Case Life Cycle design for Business Architects

Controlling Case workflow for Business Architects

Customizing the user interface for Business Architects

Displaying data with Constellation for Business Architects

Evaluating application data with Insights for Business Architects

Managing application access for Business Architects

Managing Case relationships for the Business Architect

Managing data values for Business Architects

Pega tools that support Scrum for Business Architects

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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