Skip to main content

Search

Language

Library

Type

Skill Level

Product

Capability

Industry

Role

Updating a dialog

Updating a Knowledge Buddy

  • Challenge

    Updating a Knowledge Buddy

    5 Tasks

    5 mins

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

Updating existing actions

Updating existing actions in bulk

  • Challenge

    Updating existing actions in bulk

    7 Tasks

    25 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

Updating the customer composite

  • Challenge

    Updating the customer composite

    2 Tasks

    5 mins

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Using a database index for report performance 

Using a scorecard for action-level suitability

Using a scorecard for group-level suitability

Using behavioral data as predictors

  • Challenge

    Using behavioral data as predictors

    4 Tasks

    10 mins

    Visible to: All users
  • U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...

Using breakpoints and diagnostic logs

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice