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Pega User Experience (UX) Essentials

  • Mission

    Pega User Experience (UX) Essentials

    3 Modules

    3 hrs 41 mins

    Visible to: All users
  • Gain a high-level overview of Pega’s approach to enterprise UX, including the basics of UX design, the importance of UX in enterprise applications...

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

    Discover how Pega Customer Decision Hub™ solves business...

User Experience Foundation

UX design basics

  • Module

    UX design basics

    7 Topics

    40 mins

    Visible to: All users
  • This module introduces Pega's approach to UX and describes UX best practices for enterprise. 

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

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Configuring Portal content

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