Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...