As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...

You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.

Use the Localization wizard to localize the New vendor...

U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...

The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...

MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...

MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...