This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.