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Creating a new service request

Creating a new, DX-compliant service request type

  • Challenge

    Creating a new, DX-compliant service request type

    3 Tasks

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...

Creating a troubleshooter

Creating help content

Creating new aggregates on streamable data

Customizing the user interface for agents

Enabling Pega Customer Decision Hub agents

Exploring suggested next best actions in a contact center

  • Challenge

    Exploring suggested next best actions in a contact center

    2 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Importing customer data from a CSV

  • Challenge

    Importing customer data from a CSV

    2 Tasks

    10 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Integrating external customer service data

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