Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Explore how you can configure Views to create the user interface in a Constellation application. 

Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

Validate user data against business logic to avoid invalid data within applications.