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Call treatment settings
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Module
Call treatment settings
2 Topics
20 mins
Pega Customer Service '23 -
Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call...
Capturing and presenting data
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Module
Capturing and presenting data
3 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Case Management
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Module
Case Management
11 Topics
1 hr 35 mins
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Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Case structure design
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Module
Case structure design
5 Topics
1 hr 10 mins
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Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...
Pausing and resuming Case processing
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Module
Pausing and resuming Case processing
1 Topic
15 mins
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Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Cases and Events
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Module
Cases and Events
3 Topics
20 mins
Pega Process Mining -
On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...
CDH Microjourney Workshop
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Module
CDH Microjourney Workshop
2 Topics
20 mins
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In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.
CDH Solution Alignment Workshop
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Module
CDH Solution Alignment Workshop
1 Topic
10 mins
Pega Customer Decision Hub 8.5 -
In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.
Center-out architecture
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Module
Center-out architecture
6 Topics
40 mins
Pega Customer Service 8.8 -
The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...
Claim navigation in Pega Smart Claims Engine
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Module
Claim navigation in Pega Smart Claims Engine
5 Topics
1 hr 20 mins
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...