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Pega Process AI Essentials

Pega Robotic Process Automation Overview

  • Mission

    Pega Robotic Process Automation Overview

    1 Module

    1 hr 15 mins

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

Pega Smart Claims Engine Foundation

  • Mission

    Pega Smart Claims Engine Foundation

    4 Modules

    2 hrs 25 mins

    Pega Smart Claims Engine for Healthcare 8.7 Visible to: All users
  • An introduction to the Pega Smart Claims Engine™ for Healthcare application, this mission provides a high-level overview of the technology stack on...

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

    Discover how Pega Customer Decision Hub™ solves business...

Assigning and completing work for Business Architects

Displaying data with Constellation for Business Architects

Application deployment for Business Architects

Architecture and design during the Prepare phase

Authenticating customers using Digital Messaging

  • Module

    Authenticating customers using Digital Messaging

    2 Topics

    20 mins

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

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