Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Design reports to analyze case data and provide insight into processes and workflows.

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Pega Platform^TM provides the support for offline processing in mobile apps. Offline-enabled mobile apps allow users to create cases and work on...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...