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3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Design reports to analyze case data and provide insight into processes and workflows.
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
1 hr 20 mins
Pega PlatformTM provides the support for offline processing in mobile apps. Offline-enabled mobile apps allow users to create cases and work on...
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