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Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Tracking and auditing changes to data

Low-code defined

Dev Studio – Übersicht

Sizing a Pega Platform project

Extending Constellation UI options

  • Module

    Extending Constellation UI options

    5 Topics

    1 hr 10 mins

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

MLOps

Next best action and customer interactions

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