Attended RPA Analytics in Pega Robot Manager
In addition to monitoring robot activity and performance metrics for unattended robots, you can use Pega Robot Manager™ to gain insight into your user-run robotic projects. Use the Attended RPA Analytics landing page to view metrics for specific timeframes and departments when users optimize and automate mundane tasks. You can access the Attended RPA Analytics landing page in the Analytics section of the Robot Manager menu.
Attended RPA statistics
The Attended RPA landing page displays statistics in widgets in various categories. For more information about displaying Attended RPA statistics, see Monitoring statistics for Attended RPA.
Note: Clicking Show all displays all statistics for the given widget.
Usage
Usage refers to the time in which the highest number of users worked on an automation, and connections refer to the number of runtime installations logged in to Robot Manager. The Usage section contains the available widgets described in the following table:
| Widget name | Description |
|---|---|
|
Usage trend |
For the selected timeframe, the widget displays the number of unique connections as percentages. The usage goal is displayed under the usage trend (as %) and also as a horizontal red line. You define the usage goal in the pyGoalForUsageTrend application setting. The green triangle highlights the difference between the last and next-to-last statistics. |
|
Highest active connections |
For the selected time period, the widget displays the five departments with the highest number of active connections. |
|
Lowest active connections |
For the selected time period, the widget displays the five departments with the lowest number of active connections. |
|
Number of unique connections |
For the selected time period, the widget displays the five departments with the highest number of unique (user) connections. |
|
Highest unique connections |
For the selected time period, the widget displays the five departments with the highest number of unique connections. |
|
Lowest unique connections |
For the selected time period, the widget displays the five departments with the lowest number of unique connections. |
Users
Users indicates the number of (active) users who made at least one unique connection, but the information excludes multiple connections by the same user. The Users section contains the available widgets described in the following table:
| Widget name | Description |
|---|---|
|
Total number of users using attended robots |
For the selected time period, the widget displays the following information:
The defined goal is displayed (as a number of users) above the number of users who made unique connections. The vertical red line represents the goal threshold for unique connections by users. You define the goal for the total number of users in the pyGoalPercentageOfUsersUsingAttendedRpa application setting. |
|
Last runtime |
For the selected time period, the widget displays the five users who made the lowest number of unique connections. For each user, the displayed date is the last date when the user made a connection. |
Sessions
Sessions refer to the time or duration of connections made by attended users. The Sessions section contains the available widgets described in the following table:
|
Highest average session duration |
For the selected time period, the widget displays the five departments with the highest average session durations. |
|
Lowest average session duration |
For the selected time period, the widget displays the five departments with the lowest average session durations. |
|
Total session duration |
For the selected time period, the widget displays the five users with the highest total session durations. |
Health
Health refers to the number of fatal exceptions that the user has encountered. The Health section contains the available widgets described in the following table:
| Widget name | Description |
|---|---|
|
Health Indicator |
For the selected time period, the widget displays the number of users (as %) with exceptions. The GOOD, AVERAGE, and POOR health indicators are based on default thresholds that are defined in the following application settings:
|
|
Number of fatal exceptions by department |
For the selected time period, the widget displays the five departments with the highest number of exceptions. |
|
Number of fatal exceptions by users |
Displays the five users with the highest number of exceptions for the selected time period. |
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