Work Group and robot monitoring

To display information about Work Group issues that require monitoring and attention, click on the group name and open the Work Group details page. The Work Group details page provides performance metrics for the assignment types, including the number of completed automations and success rate. Robot Manager indicates issues such as if the number of queued assignments exceeds the capacity or cases in the queue pass the SLA deadline, with an error message, as shown in the following figure: 

If you experience performance issues in the Work Group, you can reprioritize the assignments or assign more robots to work on the affected assignments. You can also use the auto-balancing feature to maintain exceeding tasks automatically. 

For monitoring purposes, Robot Manager generates and collects audit information on any action performed on the Work Group, assignment type, and robots. For more information about audit messages, see Audit messages for actions on assignment types, robots, and work groups.

The audit messages for Work Group include a time stamp, action description, and name of the user, as shown in the following figure: 

 For more information about accessing audit messages, see Monitoring audit messages for assignment types from a work group.

You can click the assignment type to see the recent activity of all robots working on the assignment. You can review the failed assignments and adjust compliance thresholds used to inform administrators about the high load, for example, maximum capacity or maximum automation run time, as shown in the following figure:

In a Work Group, clicking a robot gives you information about its activity, status, and the number of assignments the robot could not process. The Activity tab displays the processing time and time spent in the queue for each assignment, as shown in the following figure: 

Robot Manager generates audit messages that create a complete record of actions carried out on the robots, as shown in the following figure: