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Creating work status values

2 Tasks

10 mins

Visible to: All users
Beginner Pega Platform 8.7 Data Integration English
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request cases during the Service and Resolution stages. To clarify reporting on Assistance Request cases, stakeholders want to apply a unique, custom status to assistance request cases during the Select service provider step of the Service stage and the Review service summary step of the Resolution stage.

Create two new work status values for Assistance Request cases and apply them to the following steps in the Service and Resolution stages:

Step Status value
Select service provider Open-ServiceProviderSelection
Review service summary Pending-ServicesReview

The following table provides the credentials that you need to complete the challenge.

Role User name Password
Application Developer author@gogoroad pega123!
Note: Your practice environment may support the completion of multiple challenges. As a result, the configuration shown in the challenge walkthrough may not match your environment exactly.


You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

Challenge Walkthrough

Detailed Tasks

1 Create the new work status values

  1. In the navigation pane of Dev Studio, click App to open the App Explorer.
  2. In the App Explorer, expand the AssistanceRequest category, right-click Data Model, and then select Create > Field Value to create a custom status value.
  3. In the Label field, enter Open-ServiceProviderSelection as the custom status value.
  4. In the Field Name field, enter pyStatusWork.
  5. Click Create and open.
    Creating a field value
  6. On the History tab, in the Description field, enter the following text as the purpose of the field value: For Assistance request cases that have reached service provider selection
    Tip: The descriptions can help you decide whether to reuse an existing work status or create a new one. 
  7. Click Save.
  8. Repeat steps 2-7 to create a new custom status with the details in the following table.
    Status value Class Purpose
    Pending-ServicesReview GoGo-GoGoRoad-Work-AssistanceRequest For Assistance request cases that have completed the service and are under review to confirm the services requested. 
  9. In Dev Studio, click Configure > Case Management > Processes > Status Values to open the Status Values landing page. The array displays the status values and descriptions.
    Overview of work status available in the Assistance request class

2 Apply the new work status values to the Assistance Request case type

  1. Open the Assistance Request case life cycle.
  2. In the Service stage, select the Select service provider step.
  3. On the General tab, in the Set case status field, enter or select Open-ServiceProviderSelection.
    Select service provider to set case status
  4. Repeat steps 1-3 for step Review service summary to set case status Pending-ServicesReview .
  5. Save your work.

Confirm your work

  1. Click Save and run to create a new Assistance Request case, and then advance the case to the Select service provider step.
    Note: If you select a customer ID with Gold coverage, the Review service summary step is skipped.
  2. Confirm that the case has the Open-ServiceProviderSelection work status.  
  3. Advance the case to the Review service summary step.
  4. Confirm that the case has the Pending-ServicesReview work status.
    Review service summary step

This Challenge is to practice what you learned in the following Module:

Available in the following missions:

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