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Prozesse basierend auf dem Business-Kontext überspringen

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Für Kunden, die sich für die höhere Mitgliedschafts-Deckungsstufe entschieden haben, sind Pannenhilfegesuche abgedeckt. Konfigurieren Sie die Prozesse „Enter payment information“ und „Invoice customer“, sodass sie gestartet werden, wenn die Deckungsstufe des Kunden keine Gold-Mitgliedschaft ist.

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle Operator ID Kennwort
Application Developer author@gogoroad pega123!


Genaue Übungsschritte

1 Add start conditions to the Enter payment information and Invoice customer processes

  1. From the App Studio navigation pane, click Case types > Assistance Request to open the Assistance request case life cycle.
  2. In the Submission stage, click the Enter payment information process.
  3. In the contextual properties pane on the right, from the Start process (otherwise skip) drop-down, select Custom condition to display a Gear icon to the right of the drop-down.
    process configuration pane start process (otherwise skip) custom condition
  4. Click the Gear icon to display the Configure condition dialog box.
  5. In the Configure condition dialog box, from the Field drop-down, select Coverage level.
    Hinweis: You can search for the Coverage level field using the search field or by clicking Fields > Customer ID to display the list of fields in the Customer data type.
  6. From the Comparator drop-down, select is not equal to.
  7. In the Value field, enter Gold to test whether the customer has elected the Gold coverage level.
  8. Click Submit to complete the configuration of the condition and return to the case life cycle.
    configure condition modal dialogue box coverage level is not equal to gold
  9. On the Resolution stage, select the Invoice customer process.
  10. Repeat steps 3-8 to add a custom condition to the Invoice customer process that starts the process only if the customer has not elected Gold coverage level.
    start process (otherwise skip) custom condition coverage level is not equal to gold
  11. Click Save to save your progress on the Assistance request work flow.

2 Confirm your work

  1. Run a new instance of the Assitance request case type.
  2. Advance to the Enter customer information form.
  3. In the Enter customer information form, in the Customer ID field, enter, which is associated with the Gold coverage level.
  4. Click outside the Customer ID field to display the customer information associated with the Customer ID.
    multi step customer information jmitchell gold level
  5. Advance the case past the Identify vehicle form. The Enter payment information process is skipped.
    Tipp: You can view where you are in the case life cycle by clicking Actions > Where am I. When you skip the Enter payment information process, the check mark icon is not displayed next to Enter payment information.
    actions where am i
  6. In the Approval view, click Approve.
  7. Advance the case to complete the Service stage. The case is resolved after the Service stage is completed.

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