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Interrogating Windows and web applications
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Challenge
Interrogating Windows and web applications
6 Aufgaben
30 Min.
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Your solution contains both projects and associated application adapters, and the next step is interrogation. The process calls for logging in to the...
Launching a new offer
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Challenge
Launching a new offer
7 Aufgaben
30 Min.
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates has caused an economic...
Leveraging a churn prediction
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Challenge
Leveraging a churn prediction
3 Aufgaben
25 Min.
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U+ Bank implements Customer Decision Hub™ to determine which credit card offers to show to customers on its website. As part of the implementation...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Challenge
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Aufgaben
15 Min.
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
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Challenge
Leveraging Insights
2 Aufgaben
5 Min.
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Leveraging the email component application
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Challenge
Leveraging the email component application
4 Aufgaben
40 Min.
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Front Stage wants to send personalized emails to recipients at scheduled times and dates. Front Stage wants to reuse this capability in multiple...
Linking Cases and Case Types in Constellation applications
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Challenge
Linking Cases and Case Types in Constellation applications
4 Aufgaben
35 Min.
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Linking Knowledge articles to service cases
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Challenge
Linking Knowledge articles to service cases
4 Aufgaben
5 Min.
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Loading actions and treatments from file
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Challenge
Loading actions and treatments from file
4 Aufgaben
10 Min.
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U+ Bank recently completed a pilot project to show an offer, the Standard credit card, to all customers who log in to their account page on the...