Search
Configuring a dashboard
-
Modul
Configuring a dashboard
1 Thema
15 Min.
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Debugging system performance
-
Modul
Debugging system performance
3 Themen
1 Std.
-
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Low-code defined
-
Modul
Low-code defined
5 Themen
50 Min.
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Designing reports with multiple sources
-
Modul
Designing reports with multiple sources
4 Themen
55 Min.
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Intelligent routing
-
Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Measuring system performance
-
Modul
Measuring system performance
5 Themen
1 Std. 25 Min.
-
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...