Search
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Best practices for keeping your Pega applications running smoothly
-
Modul
Best practices for keeping your Pega applications running smoothly
3 Themen
25 Min.
-
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Configuring a dashboard
-
Modul
Configuring a dashboard
1 Thema
15 Min.
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Defining a reporting strategy
-
Modul
Defining a reporting strategy
4 Themen
1 Std. 55 Min.
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing reports with multiple sources
-
Modul
Designing reports with multiple sources
4 Themen
55 Min.
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Evaluating application data with Insights for Business Architects
-
Modul
Evaluating application data with Insights for Business Architects
1 Thema
20 Min.
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Exploring application data with Insights
-
Modul
Exploring application data with Insights
1 Thema
15 Min.
-
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...