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Accessibility Essentials
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Mission
Accessibility Essentials
5 Module
5 Std. 35 Min.
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According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Module
3 Challenges
1 Std. 30 Min.
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
User Experience Foundation
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Mission
User Experience Foundation
11 Module
10 Challenges
7 Std. 20 Min.
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Begin your journey to learn about Pega’s User Experience capability.
Configuring UI elements
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Modul
Configuring UI elements
2 Themen
20 Min.
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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Modul
Configuring a dashboard
1 Thema
15 Min.
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
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Modul
Configuring Portal content
2 Themen
20 Min.
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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Modul
Creating custom tabs
2 Themen
25 Min.
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the appearance of a form
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Modul
Customizing the appearance of a form
4 Themen
40 Min.
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Organize information for end-users by using layouts and controls for easy navigation through forms.
Customizing the customer service user interface
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Modul
Customizing the customer service user interface
2 Themen
15 Min.
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...