Search
Senior System Architect
-
Mission
Senior System Architect
3 Missions
11 Module
11 Challenges
1 day 8 Std. 55 Min.
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Debugging system performance
-
Modul
Debugging system performance
3 Themen
1 Std.
-
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Measuring system performance
-
Modul
Measuring system performance
5 Themen
1 Std. 25 Min.
-
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Reviewing log files
-
Modul
Reviewing log files
3 Themen
30 Min.
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Routing email based on content
-
Modul
Routing email based on content
3 Themen
25 Min.
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Modul
Training the email bot
2 Themen
20 Min.
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Assessing application performance
-
Challenge
Assessing application performance
2 Aufgaben
10 Min.
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Creating a case from an email
-
Challenge
Creating a case from an email
4 Aufgaben
20 Min.
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Reviewing log files
-
Challenge
Reviewing log files
1 Aufgabe
15 Min.
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...