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Gaining insight into business efficiency
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Modul
Gaining insight into business efficiency
2 Themen
25 Min.
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Design reports to analyze Case data and provide insight into processes and workflows.
Generating test coverage reports
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Modul
Generating test coverage reports
4 Themen
25 Min.
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...
Identifying duplicate Cases
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Modul
Identifying duplicate Cases
1 Thema
10 Min.
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Implementing and deploying Pega Care Management
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Modul
Implementing and deploying Pega Care Management
6 Themen
55 Min.
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Inviting users to an application
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Modul
Inviting users to an application
1 Thema
10 Min.
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Managing application access for Business Architects
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Modul
Managing application access for Business Architects
2 Themen
30 Min.
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Managing Case relationships for the Business Architect
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Modul
Managing Case relationships for the Business Architect
3 Themen
40 Min.
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As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...
Managing roles and users in Deployment Manager
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Modul
Managing roles and users in Deployment Manager
3 Themen
17 Min.
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Monitoring the Deployment Manager pipelines
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Modul
Monitoring the Deployment Manager pipelines
3 Themen
20 Min.
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In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
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Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...