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Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Reviewing log files

Saving data to a system of record

Simulating an external data source

The Data Model

Validating data against a pattern

Validating data against business logic

Validating data in Dev Studio

Viewing data in memory

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