Search
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Reviewing log files
-
Modul
Reviewing log files
3 Themen
30 Min.
-
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Script adherence
-
Modul
Script adherence
3 Themen
20 Min.
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Security Checklist awareness
-
Modul
Security Checklist awareness
1 Thema
20 Min.
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Suggested cases
-
Modul
Suggested cases
3 Themen
25 Min.
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
Modul
Suggested knowledge articles
3 Themen
20 Min.
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Working with Voice AI models
-
Modul
Working with Voice AI models
2 Themen
15 Min.
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Managing application access
-
Challenge
Managing application access
1 Aufgabe
5 Min.
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Assessing application performance
-
Challenge
Assessing application performance
2 Aufgaben
10 Min.
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Auditing changes to the value of fields
-
Challenge
Auditing changes to the value of fields
1 Aufgabe
5 Min.
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...