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Pega Customer Decision Hub Foundation

Pega Digital Messaging

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Business conditions

    • Modul

      Business conditions

      2 Themen

      20 Min.

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Digital messaging

    • Modul

      Digital messaging

      3 Themen

      25 Min.

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Next best action and customer interactions

    Pega Express introduction

    Presenting suggestions for agents

    • Modul

      Presenting suggestions for agents

      4 Themen

      35 Min.

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Configuring business conditions

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