Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...