Search
Launching a new offer
-
Challenge
Launching a new offer
7 Aufgaben
30 Min.
-
U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates has caused an economic...
Leveraging a churn prediction
-
Challenge
Leveraging a churn prediction
3 Aufgaben
25 Min.
-
U+ Bank implements Customer Decision Hub™ to determine which credit card offers to show to customers on its website. As part of the implementation...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
-
Challenge
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Aufgaben
15 Min.
-
U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
-
Challenge
Leveraging Insights
2 Aufgaben
5 Min.
-
As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
-
Challenge
Linking Cases and Case Types in Constellation applications
4 Aufgaben
35 Min.
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Linking Knowledge articles to service cases
-
Challenge
Linking Knowledge articles to service cases
4 Aufgaben
5 Min.
-
You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Localizing a UI form
-
Challenge
Localizing a UI form
3 Aufgaben
45 Min.
-
GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing content
-
Challenge
Managing content
3 Aufgaben
10 Min.
-
U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...
Managing data with Toolbox
-
Challenge
Managing data with Toolbox
5 Aufgaben
30 Min.
-
The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...