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Launching a new offer

Leveraging a churn prediction

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • Challenge

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 Aufgaben

    15 Min.

    Visible to: All users
  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Leveraging Insights

  • Challenge

    Leveraging Insights

    2 Aufgaben

    5 Min.

    Visible to: All users
  • As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...

Leveraging reports in the contact center

Linking Cases and Case Types in Constellation applications

  • Challenge

    Linking Cases and Case Types in Constellation applications

    4 Aufgaben

    35 Min.

    Pega Platform '23 Visible to: All users
  • During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...

Linking Knowledge articles to service cases

  • Challenge

    Linking Knowledge articles to service cases

    4 Aufgaben

    5 Min.

    Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

Localizing a UI form

Managing content

  • Challenge

    Managing content

    3 Aufgaben

    10 Min.

    Visible to: All users
  • U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...

Managing data with Toolbox

  • Challenge

    Managing data with Toolbox

    5 Aufgaben

    30 Min.

    Visible to: All users
  • The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...

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