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Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Mobile apps for Pega applications

Offline processing for mobile apps

  • Modul

    Offline processing for mobile apps

    7 Themen

    1 Std. 20 Min.

    Pega Platform 8.2 Für alle Benutzer sichtbar
  • Pega PlatformTM provides the support for offline processing in mobile apps. Offline-enabled mobile apps allow users to create cases and work on...

Routing email based on content

  • Modul

    Routing email based on content

    3 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Modul

    Training the email bot

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

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