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Managing data values for Business Architects
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Modul
Managing data values for Business Architects
5 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Pega Voice AI introduction
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Modul
Pega Voice AI introduction
2 Themen
25 Min.
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Saving data to a system of record
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Modul
Saving data to a system of record
2 Themen
30 Min.
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Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Script adherence
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Modul
Script adherence
3 Themen
20 Min.
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Simulating an external data source
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Modul
Simulating an external data source
1 Thema
25 Min.
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Suggested cases
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Modul
Suggested cases
3 Themen
25 Min.
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Modul
Suggested knowledge articles
3 Themen
20 Min.
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
The Data Model
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Modul
The Data Model
4 Themen
50 Min.
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data against business logic
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Modul
Validating data against business logic
1 Thema
15 Min.
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Validate user data against business logic to avoid invalid data within applications.
Validating data in Dev Studio
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Modul
Validating data in Dev Studio
1 Thema
20 Min.
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Extend the configuration of Validate Rules in Dev Studio by applying edit Validate Rules to test data formats, qualifying Validation logic, and using...