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Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 35 Min.
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Senior System Architect
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Mission
Senior System Architect
3 Missions
11 Module
11 Challenges
1 day 8 Std. 55 Min.
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Application migration
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Modul
Application migration
3 Themen
30 Min.
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
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Modul
Application Rulesets
3 Themen
35 Min.
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Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Modul
Application versioning
1 Thema
15 Min.
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Mobile apps for Pega applications
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Modul
Mobile apps for Pega applications
2 Themen
20 Min.
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Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Team application development
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Modul
Team application development
1 Thema
20 Min.
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...