Completing work on time

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify how goals and deadlines establish expectations for completing work

Identify the elements of a goal and deadline interval

Configure goals and deadlines to increase the urgency of work

Configure escalation behavior for goals and deadlines

Disponible en las siguientes misiones:

Low-Code App Builder v1 Case Management Foundation v1

Temas

Service-Level Agreements

10 minutos

Setting goals and deadlines for stages, processes, and steps

5 minutos

Setting goals and deadlines for case resolution

5 minutos

Defining an escalation action for an incomplete assignment

5 minutos

Defining an escalation action for a stage and a process

5 minutos

Defining an escalation action for a case

5 minutos

Cuestionario del módulo

5 minutos