Completing work on time

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Principiante

Case Management

Constellation

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify how goals and deadlines establish expectations for completing work.

Identify the elements of a goal and deadline interval.

Configure goals and deadlines to increase the urgency of work.

Configure escalation behavior for goals and deadlines.

Practique lo que ha aprendido en el siguiente Reto:

Enforcing Service-Level Agreements v5

Disponible en las siguientes misiones:

Introduction to Pega Platform v6 Case Management Foundation v4

Temas

Service-Level Agreements

10 minutos

Additional tasks for setting goals and deadlines

10 minutos

Cuestionario del módulo

5 minutos