Search
Adding a duplicate Case search for BAs
-
Reto
Adding a duplicate Case search for BAs
4 Tareas
15 minutos
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Reto
Adding clickstream data to a customer profile
6 Tareas
30 minutos
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding optional actions to a workflow for BAs
-
Reto
Adding optional actions to a workflow for BAs
2 Tareas
10 minutos
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Adding Portals and landing pages in Constellation applications
-
Reto
Adding Portals and landing pages in Constellation applications
5 Tareas
30 minutos
Pega Platform '23 -
Sweet Life stakeholders have decided to create different Portals so that the users of their Tell Us More application only have access to the...
Approving work for BAs
-
Reto
Approving work for BAs
5 Tareas
20 minutos
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Assigning Primary Fields, Case tabs, and more in Constellation
-
Reto
Assigning Primary Fields, Case tabs, and more in Constellation
6 Tareas
45 minutos
Pega Platform '23 -
Stakeholders at Sweet Life are extremely interested in how a Pega application built on the Constellation UI can make Case processing easier for Case...
Constructing Views in Constellation for BAs
-
Reto
Constructing Views in Constellation for BAs
6 Tareas
40 minutos
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Manipulating application data for BAs
-
Reto
Manipulating application data for BAs
2 Tareas
20 minutos
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must...
Routing work to users for BAs
-
Reto
Routing work to users for BAs
2 Tareas
15 minutos
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...