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24.1 Ready
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Misión
24.1 Ready
3 Misiones
1 Módulo
19Â horas 15Â minutos
Pega Platform '24.1 -
This mission covers the latest Pega Platformâ„¢ changes in the Pega Infinityâ„¢ 24.1 release.
Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2Â horas 35Â minutos
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Learn how Pega Email Botâ„¢ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
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Misión
Pega Email Bot Foundation
4 Módulos
5 Retos
4Â horas 25Â minutos
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Learn how Pega Email Botâ„¢ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
24.1 Release notes
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Módulo
24.1 Release notes
2 Temas
25Â minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinityâ„¢ '24.1 release. Learn about the Pega GenAIâ„¢ features...
Accelerating application building with Pega GenAI Blueprint
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Módulo
Accelerating application building with Pega GenAI Blueprint
3 Temas
20Â minutos
Pega Platform '24.1 -
Learn how Pega GenAIâ„¢ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...
Pega positioning for Business Architects
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Módulo
Pega positioning for Business Architects
7 Temas
1 h 40Â minutos
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platformâ„¢ capabilities enables you to guide your...
Content administration
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Módulo
Content administration
10 Temas
1 h 45Â minutos
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Creating a case from email
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Módulo
Creating a case from email
2 Temas
20Â minutos
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Pega Email Botâ„¢ can improve email response by starting a service case based on the content of a customer email.
Creating and testing personas
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Módulo
Creating and testing personas
2 Temas
15Â minutos
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Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Low-code defined
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Módulo
Low-code defined
5 Temas
50Â minutos
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...