Search
Business Architect
-
Misión
Business Architect
15 Módulos
20 Retos
1 day 3 horas 30 minutos
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Best practices for building accessibility into Pega applications
-
Módulo
Best practices for building accessibility into Pega applications
5 Temas
1 h 15 minutos
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business case for accessibility
-
Módulo
Business case for accessibility
3 Temas
35 minutos
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Case Life Cycle design for Business Architects
-
Módulo
Case Life Cycle design for Business Architects
6 Temas
1 h 15 minutos
-
As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Configuring chat queues and routing
-
Módulo
Configuring chat queues and routing
5 Temas
40 minutos
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Customizing the user interface for Business Architects
-
Módulo
Customizing the user interface for Business Architects
3 Temas
30 minutos
-
As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...
Displaying data with Constellation for Business Architects
-
Módulo
Displaying data with Constellation for Business Architects
5 Temas
1 h 5 minutos
-
As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Form autofill
-
Módulo
Form autofill
3 Temas
20 minutos
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...