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Adding a new property to an existing entity

Adding clickstream data to a customer profile

Configuring intelligent routing

  • Reto

    Configuring intelligent routing

    2 Tareas

    10 minutos

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Reto

    Configuring the Email Manager portal

    3 Tareas

    15 minutos

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case completion prediction

  • Reto

    Creating a case completion prediction

    3 Tareas

    15 minutos

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a case from an email

Creating a fraud prediction

  • Reto

    Creating a fraud prediction

    3 Tareas

    15 minutos

    Visible to: All users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

Creating a new entity

Creating a Pega Email Bot

Creating an email account

  • Reto

    Creating an email account

    1 Tarea

    10 minutos

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

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