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Creating a Rule

Customer Decision Hub predictions

Defining a reporting strategy

Defining prediction patterns

  • Módulo

    Defining prediction patterns

    2 Temas

    20 minutos

    Visible to: All users
  • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

Designing reports with multiple sources

Evaluating application data with Insights for Business Architects

Exploring application data with Insights

Gaining insight into business efficiency

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Customer Service Case Management Edition introduction

  • Módulo

    Pega Customer Service Case Management Edition introduction

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

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