One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.