Search
Configuring a chatbot with web messaging
-
Reto
Configuring a chatbot with web messaging
5 Tareas
15 minutos
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
-
Reto
Configuring a knowledge article suggestion
5 Tareas
5 minutos
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
-
Reto
Configuring common phrases for agents
3 Tareas
5 minutos
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
Reto
Creating data relationships in Views
4 Tareas
10 minutos
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating an Insight
-
Reto
Creating an Insight
2 Tareas
15 minutos
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Digital Messaging interface
-
Reto
Creating a Digital Messaging interface
2 Tareas
10 minutos
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Enabling Pega Customer Decision Hub agents
-
Reto
Enabling Pega Customer Decision Hub agents
2 Tareas
5 minutos
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Importing customer data from a CSV
-
Reto
Importing customer data from a CSV
2 Tareas
10 minutos
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Leveraging reports in the contact center
-
Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...