Search
Team application development
-
Módulo
Team application development
1 Tema
20 minutos
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Guiding a customer service agent with dialogs
-
Módulo
Guiding a customer service agent with dialogs
2 Temas
15 minutos
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Pega Low-Code App Factory introduction
-
Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring application Rulesets
-
Reto
Configuring application Rulesets
1 Tarea
20 minutos
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring a coaching tip
-
Reto
Configuring a coaching tip
2 Tareas
15 minutos
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Reto
Configuring a common phrase
2 Tareas
15 minutos
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring customer verification
-
Reto
Configuring customer verification
3 Tareas
15 minutos
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
-
Reto
Creating a composite tab
2 Tareas
5 minutos
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Customizing the user interface for agents
-
Reto
Customizing the user interface for agents
2 Tareas
15 minutos
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...