Search
Routing email based on content
-
Módulo
Routing email based on content
3 Temas
25 minutos
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
Módulo
Training the email bot
2 Temas
20 minutos
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Reto
Adding clickstream data to a customer profile
6 Tareas
30 minutos
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Assessing application performance
-
Reto
Assessing application performance
2 Tareas
10 minutos
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Assignment Overview
-
Reto
Assignment Overview
1 Tarea
10 minutos
-
U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...
Creating a case from an email
-
Reto
Creating a case from an email
4 Tareas
20 minutos
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new entity
-
Reto
Creating a new entity
5 Tareas
15 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating new aggregates on streamable data
-
Reto
Creating new aggregates on streamable data
3 Tareas
20 minutos
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...
Enabling Pega Customer Decision Hub agents
-
Reto
Enabling Pega Customer Decision Hub agents
2 Tareas
5 minutos
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...